FAQ

Are you a manufacturer?

Are you a manufacturer?

Yes. We are a direct manufacturer, specializing in the R&D, production, and customization of hyperbaric oxygen chambers and related equipment. This allows us to offer stable quality, competitive pricing, and flexible OEM/ODM services.

What is the minimum order quantity (MOQ)?

What is the minimum order quantity (MOQ)?

MOQ is typically 1 unit. OEM/ODM customization is available for bulk orders.

Do you support OEM/ODM? Can the logo or color be customized?

Do you support OEM/ODM? Can the logo or color be customized?

Yes, we have our own factory, offering customization options for pod colors, exterior designs, and brand logos.

What delivery methods are available (sea/air/rail/express)?

What delivery methods are available (sea/air/rail/express)?

The primary delivery method is sea freight (FCL/LCL). Air freight, rail transport, and international express services are available upon request.

What payment methods are accepted (T/T, L/C, PayPal, etc.)?

What payment methods are accepted (T/T, L/C, PayPal, etc.)?

Supported payment methods include T/T, wire transfer, L/C, PayPal, and Western Union.

Can we check the progress or conduct inspections during production?

Can we check the progress or conduct inspections during production?

Yes. We offer: Video updates Production photos On-site inspections (client or third-party)

Can you handle large orders or multiple units?

Can you handle large orders or multiple units?

Yes, we can fulfill bulk orders for wellness centers, gyms, hospitals, and distributors. Our production lines are equipped to handle multiple chambers simultaneously, ensuring consistent quality.

What is your delivery lead time?

What is your delivery lead time?

Our standard lead time is 60 working days. For orders with special customization requirements, the lead time is 90 days.

What after-sales service do you provide?

What after-sales service do you provide?

Our after-sales service varies depending on the product, as each model comes with a different extended warranty period. We provide a standard accessories list, including the main unit and oxygen concentration sensor. If any components are damaged later, replacement parts can be supplied. A maintenance manual and operation tutorial videos are also available to support your ongoing use.

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